SellstampOrders & customers
Support tickets
A message thread between you and one customer, optionally about one order.
How a customer opens one
From your store’s support page, the customer enters their email and gets a sign-in link valid for an hour. No account and no password are needed. They do not need to have bought anything, so pre-purchase questions work too. A ticket can be about a specific order.
Answering
Tickets arrive under Support. Owners, admins and teammates with the Support role can read and reply. Viewers cannot. See Teams and permissions.
What it is not
A helpdesk. There are no attachments, no assignment, no SLA timers, no tags and no canned replies.