Acceptable use policy

• Legal where you and your buyer are. You sell across borders here. Something lawful where you sit may not be where your customer does, and that is your judgement to make about your own catalogue.
• Yours to sell. You made it, or you hold a licence that lets you resell it. Somebody else’s work, somebody else’s keys, somebody else’s brand: no.
• What you say it is. The listing describes what the buyer receives. A product that arrives empty, broken or different from its page is a breach of this policy as much as it is a refund.

Nearly every enforcement decision made here comes down to one of those three. The list below is the specific set that will not be argued about.

• Stolen, cracked, pirated or keygen-derived software, licence keys, accounts or media — including anything sold as a “lifetime” key for a subscription service somebody else operates.
• Credentials and access: account logins, session tokens, streaming or gaming accounts, verification bypasses, or anything whose value is that it belongs to somebody else.
• Malware, stalkerware, credential harvesters, botnets, DDoS-for-hire, and tooling whose purpose is unauthorised access. Security research tooling is fine; the distinction is authorisation and it is not a subtle one.
• Fraud enablement: card data, personal-data dumps, forged documents, fake reviews, or services for getting money out of somebody who did not agree to give it.
• Sexual content involving minors, non-consensual imagery, and content produced to depict a real person without their agreement. There is no grey area and no appeal path worth having here.
• Content whose purpose is to harass a person, or to incite violence against people for who they are.
• Regulated goods this platform is not built to handle: pharmaceuticals, controlled substances, weapons and their components, and anything needing an age, licence or prescription check that does not exist in this product.
• Money movement dressed as a sale — an invoice for goods that do not exist, or a store used to pass value rather than to sell something.

That list is specific rather than exhaustive. If something is plainly one of these in a new costume, it is covered.

Anybody looking at a store can report a listing or the store itself. A report is free text of at least a sentence, not a category chosen from a menu — a taxonomy of these would mostly produce “Other”, and the sentence is what a person needs to decide anything.

• A person reads them, in the order they arrived. There is no ranking, no scoring and no automated classification of what is “bad”. The queue’s job is to show reports, not to sort them into a verdict.
• A report does nothing on its own. Filing one changes no state anywhere. Every consequence requires a staff member to read it and type a reason first.
• Two actions exist. Hiding one listing, or suspending a store. Nothing in between, and nothing automated.
• Both are reversible, and neither rewrites your work. Hiding a listing is a platform-side flag: it never touches your own draft, active or archived state, and un-hiding is the same call with the opposite value.
• The reason is recorded against the person who decided. Not a template, not a code — a typed sentence in an audit log, which is what you are shown.

Reports are rate-limited and de-duplicated, and a second report of the same thing from the same place while the first is still open is acknowledged and dropped — so flooding cannot bury the queue a person has to read. The acknowledgement is identical whether a report was stored or dropped, so filing one tells you nothing about what else has been filed.

A suspension or a hidden listing comes with the reason somebody typed, and you can answer it from your own dashboard. An appeal reverses nothing by itself — an upheld one comes back through the same route that took the action, so there is exactly one path in and one path out.

Nothing here is decided by a model, so there is nothing to explain away as an algorithm. A person did it, their name is against it, and their reason is the thing you are arguing with.

A refund is the merchant’s to give — we hold none of the money and cannot reverse somebody else’s sale. Your order email has a link that opens a support thread with them directly, and the store has a support page that can send you a fresh one.

If a listing breaks this policy, report it. It reaches a person rather than a queue that ranks it, and what happens next is one of the two actions above.

This document is dated at the top and material changes are announced on the changelog. It has not been reviewed by a lawyer; it describes how the product behaves today, and where the two disagree the product is what is true.