SellstampOrders & customers
Customer balance
Store credit: a balance a customer spends at your store, from refunds, goodwill credit or a rewards percentage.
Where credit comes from
- Refunds
- Refund an order to the customer’s balance instead of their card. See Refunds.
- Goodwill
- Add credit from the customer's page, with a reason. You can remove credit the same way.
- Rewards
- A percentage of every paid order paid back as credit. Set it under Store settings → Details. If the order is refunded, the reward is taken back.
Spending it
At checkout, the balance is applied after tax, against the total. It is a way of paying, not a discount, so the invoice and VAT are unchanged. If the balance covers the whole order, no payment method is needed.
Rules
- Credit is spendable only at the store that issued it. There is no platform-wide balance.
- If you set an expiry under Store settings → Details, each amount of credit expires on its own date, counted from when it was issued.
- A cash refund can never return more than the customer paid in cash. The part paid with credit goes back as credit.
- Customers see their balance and its history from their order page and account.