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Refund rate calculator

Calculate your refund rate and what refunds cost you, including processor fees that are not returned, from orders, refunds and average order value.

Fees your processor keeps, support time. Many processors do not return their fee on a refund.

Refund rate
5%
Revenue before refunds
5,000.00
Lost to refunds
250.00
Left after refunds
4,750.00

Stays on your device

Everything runs in your browser. Nothing you type is sent to Sellstamp or anyone else.

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How to use it

  1. Enter orders and refunds for the same period.
  2. Enter the average order value.
  3. Add any cost per refund beyond the price, such as a fee your processor keeps.
  4. Read the refund rate and the revenue lost.

Worked out in your browser

Nothing you type here is sent to Sellstamp or anyone else; the numbers, keys and text are made in this tab.

The real cost of a refund

A refund returns the price, but many payment processors keep the fee they charged on the original payment, and each refund takes support time. Put that per-refund cost in the last field to see what refunds really cost.

Questions

How do I calculate a refund rate?

Refunds divided by orders in the same period: 10 refunds on 200 orders is 5%.

Do I get the payment fee back when I refund?

Often not: many processors keep the fee on the original payment. Check your processor’s terms.

Is a refund the same as a chargeback?

No. A refund is one you give; a chargeback is forced by the customer’s bank, costs a dispute fee and counts against your dispute rate. See the chargeback rate calculator.

What refund rate is normal?

It varies a lot by product and price. Compare against your own history rather than a general figure.

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