Refund policy generator

How to use it

1. Set the refund window and say when it starts: purchase, delivery or download.
2. Describe the condition items must be in, and list what you exclude.
3. Explain how customers ask for a refund and how long the money takes.
4. Press “Save as PDF” to open your browser’s print dialog, and choose Save as PDF there or print it.

A template, not legal advice

This is a template assembled from the answers you gave. It is information, not legal advice, and no lawyer has reviewed it. Laws differ by country, state and industry, and requirements that apply to you may be missing from it. Have it reviewed by a qualified lawyer for your own jurisdiction and circumstances before you rely on it.

The four questions a customer is actually asking

How long have I got, what state does it have to be in, is my thing excluded, and when do I get my money. A policy that answers those four plainly prevents most of the support conversations a vague one creates — and unlike the other documents here, this is one people read before they buy.

Say where the clock starts, too. Delivery, purchase and download are three different dates, and a customer will count from whichever one your policy names.

Exclusions are yours to list

There is no fixed list here, because there cannot be. “Digital downloads are final sale” is a normal term for some shops and an unenforceable one in some places; perishables, personalised goods and hygiene items are treated differently in different markets. List what you actually exclude, and check whether you are allowed to.

Your policy does not replace the law

Consumer law in many places gives buyers rights that a shop’s own policy cannot take away — commonly for goods that are faulty, not as described, or bought at a distance. Those rights sit on top of whatever you write here. The generated policy says as much rather than implying its own window is the whole story, because a policy that reads as though it overrides statutory rights is the kind that gets a merchant into trouble.