# Policies

> Your terms, your refund policy and its window, the EU withdrawal waiver, and the other promises a store makes a customer at checkout.

Page: https://sellstamp.com/docs/storefront/policies

## Where they live

**Store settings → Policies**. All of it is off or empty until you write or tick something, except the refund window, which starts at 14 days because that is the EU withdrawal period.

## What each setting does

- **Terms**: Shown at checkout with a box the customer ticks. The version they agreed to is recorded on the order.
- **Refund policy and window**: The text customers read, and how many days after purchase they can ask for a refund from their order page.
- **Withdrawal waiver**: For digital goods sold into the EU: asks the customer to agree that delivery starts immediately and that they give up the 14-day withdrawal right. What they agreed to is kept on the order, for you and for them.
- **Abandoned-checkout email**: An optional reminder sequence to a customer who left checkout, with an optional coupon in it.
- **Customer data retention**: Optional. Erases the data of customers who have not ordered in the number of days you set, using the same erasure a customer can request. It never erases someone with a live subscription.

## Sellstamp does not decide disputes over them

A refund request shows both you and the customer what they agreed to at checkout. Sellstamp never declines a request because of it. You decide.