# Support tickets

> A message thread between you and one customer, optionally about one order.

Page: https://sellstamp.com/docs/orders/support-tickets

## How a customer opens one

From your store’s support page, the customer enters their email and gets a sign-in link valid for an hour. No account and no password are needed. They do not need to have bought anything, so pre-purchase questions work too. A ticket can be about a specific order.

## Answering

Tickets arrive under **Support**. Owners, admins and teammates with the Support role can read and reply. Viewers cannot. See [Teams and permissions](https://sellstamp.com/docs/account/teams).

## What it is not

A helpdesk. There are no attachments, no assignment, no SLA timers, no tags and no canned replies.